What is Customer Agility ™ by Agile World Institute ®
Oct 5, 2023
The Agile World Institute ® is an initiative of Agile World ® Incorporated, California a 501(c)(3) nonprofit public charity which has soft launched Customer Agility ™ as a new agile Framework
LOS ANGELES & WESTMINSTER, U.K. - Oct. 5, 2023 - PRLog -- Customer Agility ™ is an evolution upon prior understandings of Customer Agility so that the entire organisation is focused on delivering the best possible experience to the end customers as part of both the requirements process and the organizational design. It does this by utilizing Artificial Intelligence (AI) to seek patterns in customer (interaction and sentiment) data as opportunities, issues and risks. Then the WHAT data is refined through User Experience Research techniques to understand WHY (context, human perceptions and human value) they are important.
WHAT and WHY two methods have existed as long as there have been data research, they are Quantitative and Qualitative research, they are not only complementary they are essential to avoid making the wrong decisions. If data leads without human context, well I expect you can imagine, one leg chairs may become the standard manufactured item based on cost, but would be unusable based on the human lense. Further bias is a real problem in both data and humans thankfully User Experience Research has built in bias control methodologies to eliminate personal agendas and cultural bias.
Customer Agility ™ recognizes that there are several customers;
- Customer North Star
- Business North Star
- Technical North Star
Customer Agility ™ Details
- Customer Agility ™ Communications Website https://customeragility.com/
- Customer Agility Framework ™ Website https://customeragilityframework.com/enterprise-agility/enterprise-agility-high/
- Agile World Institute ® https://agile-world.institute/
Karl A L Smith https://www.linkedin.com/in/karlsmith2/
Sabrina C E Noto https://www.linkedin.com/in/sabrinabruce/
Photos: (Click photo to enlarge)
Source: Agile World Incorporated
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